Terms and Conditions

Overview

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods may not be eligible for return. Perishable grocery items such as fresh produce, dairy products, frozen foods, baked goods, and other consumable items cannot be returned once purchased. We also do not accept returns for opened personal care items, sanitary products, or any hazardous or flammable goods where applicable.

Additional non-returnable items may include opened food products, frozen items, refrigerated goods, personal care products, and any item marked as final sale.

To complete your return, we may require a receipt, order confirmation, or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted:

Items returned with damaged or missing packaging

Products that are not in their original condition for reasons not due to our error

Items returned after the approved return window

Products showing signs of misuse, improper storage, or handling after delivery

Refunds

Once your return request is received and the item is inspected, we will notify you by email to confirm that we have received your return. We will also let you know whether your refund has been approved or declined.

If your refund is approved, the amount will be processed and returned to your original method of payment within a reasonable number of business days, depending on your payment provider or financial institution.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@organicgrocery.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@organicgrocery.com and send your item to: 123 Main Road West, Oshawa , ON, A1A1A1.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: support@organicgrocery.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.